Covid 19 Information
COVID-19 (Coronavirus) Information - Cars for Stars Derby
With the outbreak of Coronavirus (COVID-19), we remain committed to fulfilling your booking as long as it is safe to do. However, as we are following the guidelines implemented by our government, this may be subject to change.
Cars for Stars Derby will do anything we can to assist you during this unprecedented time. If you wish to discuss your booking and the options please contact us via email at firstname.lastname@example.org. With the introduction of the rule of 6, we require you to check with your own operator how they are proceeding.
We are able to proceed with the vast majority of bookings within England under the Covid19 guidance. However, we appreciate that this may not be suitable for some of our customers or there may be last-minute local restrictions. With this in mind, we are still offering the opportunity to postpone your booking to a later date (within 18 months). To change the date of your booking then please click here for the form. A booking operator will contact you within 14 days about your new booking. Upon re-booking, we will confirm the availability of the vehicle in question and we will communicate any price difference to yourself.
Our deposits for any booking affected by the Covid19 movement restrictions are able to be transferred to a future date of your choice within 18 months of your original booking. Please note that this is subject to the availability of your original vehicle as demand for 2021 dates will be high. There may be an increase in cost when a time of year is changed (ie spring to summer) but we will avoid this wherever possible.
To change the date of your booking then please click here for the form. A booking operator will contact you within 14 days about your new booking. Upon re-booking, we will confirm the availability of the vehicle in question and we will communicate any price increase to yourself.
Cars for Stars Derby acts as the booking agent for your booking. This means that any arrangements made directly between yourself and the operator are beyond our control.
Please find any information you may need below:
Can I postpone?
If your booking falls within the lockdown period or the event will be postponed due to social distancing measures then you can change the date. We will essentially hold your deposit to be used against a booking on a future date.
Will it cost me anything?
There is an option to pay a fee which will entitle you to priority booking as well as a safeguard of any future admin fees should you need to change the date again.
How do I rebook or notify you of postponing?
Please fill in the contact form here
with all the required information and we will get back to you as soon as possible. It will be within 14 days of your contact as we are operating with reduced staff at this current time.
Can I cancel this booking?
Yes, you can cancel your booking. This will mean that we retain your deposit under our terms and conditions.
Can I get a refund?
Due to our terms and conditions that were agreed to on booking no refund is due where an alternative date and vehicle can be provided on our part. You can find further details of our refund policy within our terms.
Is this covered by my wedding or travel insurance?
We cannot comment on the specifics of your policy. If the other items to do with your event or trip are covered then we cannot see any reason why this also would not be covered. Please contact us if you need to provide further information about your booking.
My operator says they are not working or they cannot complete my hire with that many passengers?
With the introduction of the rule of 6, we require you to check with your own operator how they are proceeding. We check all our bookings within 14 days of hire but with the speed that things can change in this crisis, we would always urge you to check with your operator. If there are any problems following this communication then please contact our customer services department (email@example.com) and we will provide you with alternatives wherever possible.